Careers
Service/UX Designer
Job Description
As a Service/UX Designer at Stentle you will work within an interdisciplinary team to plan, visualise and define new customer, brand and service experiences, relying on a wide range of skills, from research design to experience and service design. In Stentle a Service/UX Designer needs to collaborate across disciplines on a daily basis, dealing with the continuous evolution of Stentle’s services and products.
Our company is based in Milan, but we work for clients around the world operating in different industries (Fashion, Retail, Global Distribution, Hospitality, Food & Beverage), therefore availability to carry out activities locally is required.
Responsibilities:
- Managing design research activities (research strategy, ethnographic based user research, UX research…) collaboratively, and if needed, leading with the team.
- Design system mapping, customer journeys, scenarios and service specifications.
- Participate in analyzing research data identifying and generating meaningful insights and behavioural patterns.
- Design system mapping, customer journeys, scenarios and service specifications.
- Design functional wireframes and prototyping of interfaces.
- Work closely with developers and visual and user experience designers contributing to the improvement of the design quality and final user experience.
- Manage and oversee the delivery of workshop, defining its scope, goals and deliverables in collaboration with key stakeholders.
- Oversee the planning, scheduling and tracking of project timelines and milestones by the Project Manager, ensuring on time and on budget delivery of work.
- Create presentations and design strategy documentations.
- Break down business, user, and technology requirements into digestible components for the design team.
Client facing
- Establish relationships and liaise with key stakeholders throughout the project lifecycle.
- Work with the Project Manager to issue regular status reports and troubleshoot problem areas.
Required Skills and Experience
- At least 3 years of previous experience in similar role.
- Minimum Bachelor degree in UX design, Service design or related discipline.
- Natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.
- Strong storytelling aptitude.
- Knowledge of user-centred design processes and passionate about solving complex Service and UX challenges.
- Skills in structuring and visualising journey maps, service ideation, concept communication and specification.
- Keenness in managing priorities and meeting project deadlines.
- Ability to understand the impact of technology on design deliverables.
- Knowledge of Sketch and Adobe Suite.
- A hands-on Service Design.
- Skills in Visual and Interaction design.
- Ability to facilitate workshops, set design sprints and hold seminars and training sessions.
- Ability to communicate effectively with different audiences.
- Attention to details and organisational approach.
- Fluency in Italian and English.
- Ability for collaboration and learning.
The following will be considered a plus:
- Knowledge of programming languages.
- Knowledge of agile approaches and techniques.